Visual and auditory interventions for NYC subway riders susceptible to panic attacks.
Type: Interaction Design, Service Design, Design Research
My Role: Project manager, UX researcher, Team Leader (4-person)
Industry: HealthTech, Culture, Social Impact
Tools: Figma, Adobe Suite, Typeform, Airtable, Google Suite
Duration: Q4 2022
View visual hi-fi prototype
DISCOVER
DEFINE
DEVELOP
TEST
DELIVER
DISCOVER
3.2 million people ride the nyc subway daily, and many often have to deal with unforeseen incidents that can cause emotional and psychological distress.
Despite being one of many modes of transportation in the city, many riders are commuters who need an affordable, efficient option to get to and from work.
“An estimated 4.7% of U.S. adults experience panic disorder at some time in their lives.”
Preliminary desk research showed:
- Panic disorder has to be diagnosed, but there are plenty of people who experience panic attacks and do not seek help from physicians or other sources of structured support.
- Each person experiences symptoms of a panic attack differently and at varying degrees of intensity
- Symptoms could include:
- heart palpitations or increased heart rate
- sweating or chills
- shaking, trembling
- shortness of breath
- feeling a loss of control
- etc...